Pricing
Simple plans. No surprises.
One-time setup fee plus a flat monthly rate. No hidden charges.
Starter
For solo operators.
+$99 one-time setup fee
- Dedicated Australian SMS number
- Missed-call text back
- 100 SMS included per month
- 14-day free trial
- Cancel anytime
Growth
Most popular for busy tradies.
+$99 one-time setup fee
- Everything in Starter
- 400 SMS included per month
- Reminder automation
- After-hours auto-replies
- Appointment confirmations
- Follow-up messages
- Lead capture
Pro
For growing businesses.
+$99 one-time setup fee
- Everything in Starter + Growth
- 600 SMS included per month
- Priority support
- After-hours mode
- Lead capture
- Dedicated onboarding
All plans include:
No lock-in. Cancel anytime.
No annual contracts, no exit fees, no hassle. You can cancel your subscription at any time before your next billing cycle and you will not be charged again. Your cancellation takes effect at the end of the current billing period, so you keep full access until then. We do not lock you into long-term commitments or hide fees in the fine print.
Fees & limits
What you pay and what you get.
One-time setup fee
A single $99 AUD charge when you first subscribe. This covers:
- Provisioning your dedicated Australian SMS number
- Configuring missed-call automation and forwarding rules
- Initial AI reply message setup and brand tuning
- Connection to your existing business phone line
The setup fee is non-refundable once configuration work has commenced.
Monthly subscription
Billed monthly in advance. Choose the plan that fits your volume.
Cancel anytime before your next billing cycle. Cancellations take effect at the end of the current period.
Usage limits & overages
Each plan includes a monthly SMS allowance. Extra SMS are charged at 15c each.
Unused SMS do not roll over. Overage charges are added to your next invoice.
What's included in every plan
- Dedicated Australian virtual mobile number
- Instant SMS reply to every missed call
- Custom message templates
- Automatic STOP / opt-out handling
- 14-day free trial (no credit card)
- Australian-based email support
Acceptable use
Play by the rules. Keep it legal.
No spam
You may not use Get Pingy to send unsolicited bulk messages, spam, or any communication the recipient has not consented to receive.
No illegal marketing
Do not send misleading, deceptive, fraudulent, harassing, or illegal content. All messages must be truthful and comply with advertising laws.
Comply with telecom laws
You must comply with the Telecommunications Act 1997 (Cth), the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), and all other applicable Australian laws.
SMS marketing & consent
You must obtain express or inferred consent before sending marketing or automated messages. Every message must include a working opt-out (e.g. reply STOP). Honour opt-outs promptly.
You are responsible for your SMS campaigns
Get Pingy is an automation platform. We provide the tools; you are responsible for how you use them. Get Pingy is not responsible for customer misuse of SMS campaigns, including sending unsolicited messages, breaching consent laws, or using the service for prohibited purposes. You assume full liability for the content you send and the recipients you target.
Breaches may result in immediate suspension
We actively monitor for abuse. Any account found in breach of this policy may be suspended or terminated without notice. We reserve the right to report illegal activity to the appropriate authorities.
Disclaimers
Important things to know.
Service availability
We do our best to keep Get Pingy running smoothly, but service availability is not 100% guaranteed. Scheduled maintenance, unexpected outages, or upstream provider issues may occasionally interrupt service. We are not liable for lost leads or business impact caused by downtime.
SMS delivery
SMS delivery depends on carriers and third-party providers. Once a message leaves our platform, its delivery is controlled by telecommunications networks. We cannot guarantee delivery to every recipient, nor can we guarantee delivery speed. Failed or delayed messages caused by carrier issues are outside our control.
Compliance is your responsibility
Customers must comply with spam and consent laws at all times. This includes obtaining proper consent before sending messages, providing clear opt-out mechanisms, and adhering to the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), and the Telecommunications Act 1997 (Cth). Get Pingy does not provide legal advice and is not responsible for ensuring your campaigns meet regulatory requirements.
FAQ
Pricing questions.
What is the $99 one-time setup fee for?
The setup fee covers provisioning your dedicated Australian SMS number, configuring your missed-call automation, connecting it to your existing business phone line, and setting up your initial AI reply messages. It's a single charge — you only pay your monthly plan fee after that.
Can I cancel anytime?
Yes. You can cancel at any time before your next billing cycle. Your cancellation takes effect at the end of the current billing period, so you keep access until then. There are no cancellation fees.
What happens if I go over my SMS limit?
Extra SMS beyond your monthly allowance are charged at 15c each. These overage fees are added to your next monthly invoice. If you consistently exceed your limit, upgrading to a higher plan may be more cost-effective.
Do unused SMS roll over?
No. Your included SMS allowance resets at the start of each billing month. Unused SMS do not carry over to the next month.
Is the setup fee refundable?
The one-time setup fee is non-refundable once configuration work has commenced. If you request a refund for your first subscription charge within 14 days, the subscription portion may be refunded under our refund policy, but the setup fee portion is not.