Lovable App

Get Pingy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

Account details: name, business name, email, phone number.
Customer phone numbers and SMS content sent or received through the service.
Missed-call metadata (caller number, time, duration).
Billing information processed by our payment provider.
Usage and device data for security and product improvement.

2. How we use your information

To deliver the SMS automation service, send transactional messages on your behalf, provide support, prevent fraud, comply with the law, and improve the product. We do not sell personal information.

3. SMS, consent and opt-out

By using Get Pingy you confirm you have a lawful basis (inferred or express consent under the Spam Act 2003 (Cth)) to send SMS to people who call your business. Every automated SMS sent through Get Pingy includes a functional unsubscribe option (e.g. reply STOP). Opt-out requests are honoured within the timeframes required by Australian law.

4. Disclosure

We share information only with: telecommunications carriers required to deliver SMS, our cloud and payment providers (bound by confidentiality), and authorities where required by law.

5. Storage and security

Data is stored on secure servers. We apply reasonable technical and organisational measures to protect personal information. Some providers may store data outside Australia; we take steps to ensure equivalent protection.

6. Access, correction and complaints

You may request access to or correction of your personal information, or make a privacy complaint, by emailing hello@getpingy.com.au. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Contact

Get Pingy
Email: hello@getpingy.com.au
SMS: 0400 749 632